God hates my computer

Well, it is my fault really. I killed it, but then it won't let me quickrestore it to factory settings. I am going to call the help line to see if they can help me, but anyone who has ideas (the first disk went fine and then the second disk was spit out midway through saying error 48!) can please, please call me and give me advice. If you don't know my number call Chrissy or someone who does--or email me at my same old same old account, or bitch barn types can post help there. I hate computers!